Privacy Policy (Including UK GDPR Compliance)
Effective date: July 2025
At ACTENIQ LTD (“Acteniq”, “we”, “our”, “us”), we are committed to protecting the privacy anddata of our clients, partners, and website visitors. This policy outlines how we collect, use, andsafeguard your information in accordance with the UK General Data Protection Regulation (UKGDPR) and the Data Protection Act 2018.
1. Who We Are
Acteniq is a UK-based digital solutions business focused on delivering actionable energyintelligence. We help businesses unlock optimisation opportunities across asset performance,condition-based maintenance, and energy monitoring—especially across WAGES (Water, Air,Gas, Electricity, Steam).
Registered Address: Acteniq ltd, Valley View, Tugby Orchards Business Centre, Wood Lane,Tugby, England, LE7 9WE
Company Number: 16492099
Contact: enquiries@acteniq.com
2. What Information We Collect
We may collect and process the following personal and business data:Contact Information: Name, email address, phone number, job title, company name.Technical Information: IP address, browser type, device information, pages visited, and referral source.Business Interaction Data: Information submitted via forms, questionnaires, or during service engagements (e.g. EnergyIQ Score, meeting bookings).
Marketing Preferences: Your preferences in receiving communications from us.
3. How We Use Your Information
We use the information we collect to:
Deliver and improve our digital services and solutions.
Respond to enquiries and schedule consultations.
Generate personalised reports (such as the EnergyIQ Assessment).
Send relevant insights, newsletters, and event invitations (with your consent).
Maintain our website’s security and performance.
4. Legal Basis for Processing
We process your data on the following legal grounds:
Consent: When you opt-in to receive marketing.
Contractual Obligation: When we provide services or respond to your enquiries.
Legitimate Interest: To improve our business, understand how our services are used, and maintain security.
5. Sharing Your Information
We do not sell your personal data. We may share information with:
Trusted technology partners (e.g. CRM or analytics platforms) under strict confidentiality agreements.
Legal or regulatory authorities, if required by law.
All third-party providers are GDPR-compliant.
6. Data Storage and Security
We store data in secure UK or EEA-based servers and take appropriate steps to protect your information using encryption, access control, and ongoing monitoring.
7. How Long We Keep Your Data
We retain data only as long as necessary for the purpose for which it was collected or to comply with legal obligations. You may request deletion at any time (see section 8).
8. Your Rights
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain types of processing.
Withdraw consent at any time.
Lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise these rights, email us at: it@acteniq.com
9. Cookies
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
A full Cookie Policy is available in the bottom left corner.
10. Updates to This Policy
We may update this policy from time to time. When we do, we’ll revise the “Last Updated” dateat the top. Significant changes will be notified via email or our website.
11. Contact Us
If you have questions about this privacy policy or your data, please contact:
Data Protection
Email: it@acteniq.com
At ACTENIQ LTD (“Acteniq”, “we”, “our”, “us”), we are committed to protecting the privacy anddata of our clients, partners, and website visitors. This policy outlines how we collect, use, andsafeguard your information in accordance with the UK General Data Protection Regulation (UKGDPR) and the Data Protection Act 2018.
1. Who We Are
Acteniq is a UK-based digital solutions business focused on delivering actionable energyintelligence. We help businesses unlock optimisation opportunities across asset performance,condition-based maintenance, and energy monitoring—especially across WAGES (Water, Air,Gas, Electricity, Steam).
Registered Address: Acteniq ltd, Valley View, Tugby Orchards Business Centre, Wood Lane,Tugby, England, LE7 9WE
Company Number: 16492099
Contact: enquiries@acteniq.com
2. What Information We Collect
We may collect and process the following personal and business data:Contact Information: Name, email address, phone number, job title, company name.Technical Information: IP address, browser type, device information, pages visited, and referral source.Business Interaction Data: Information submitted via forms, questionnaires, or during service engagements (e.g. EnergyIQ Score, meeting bookings).
Marketing Preferences: Your preferences in receiving communications from us.
3. How We Use Your Information
We use the information we collect to:
Deliver and improve our digital services and solutions.
Respond to enquiries and schedule consultations.
Generate personalised reports (such as the EnergyIQ Assessment).
Send relevant insights, newsletters, and event invitations (with your consent).
Maintain our website’s security and performance.
4. Legal Basis for Processing
We process your data on the following legal grounds:
Consent: When you opt-in to receive marketing.
Contractual Obligation: When we provide services or respond to your enquiries.
Legitimate Interest: To improve our business, understand how our services are used, and maintain security.
5. Sharing Your Information
We do not sell your personal data. We may share information with:
Trusted technology partners (e.g. CRM or analytics platforms) under strict confidentiality agreements.
Legal or regulatory authorities, if required by law.
All third-party providers are GDPR-compliant.
6. Data Storage and Security
We store data in secure UK or EEA-based servers and take appropriate steps to protect your information using encryption, access control, and ongoing monitoring.
7. How Long We Keep Your Data
We retain data only as long as necessary for the purpose for which it was collected or to comply with legal obligations. You may request deletion at any time (see section 8).
8. Your Rights
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain types of processing.
Withdraw consent at any time.
Lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise these rights, email us at: it@acteniq.com
9. Cookies
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
A full Cookie Policy is available in the bottom left corner.
10. Updates to This Policy
We may update this policy from time to time. When we do, we’ll revise the “Last Updated” dateat the top. Significant changes will be notified via email or our website.
11. Contact Us
If you have questions about this privacy policy or your data, please contact:
Data Protection
Email: it@acteniq.com
